THC Vape margin and resale math — a FAQ

What happens when something goes wrong

There is no shortage of suppliers quoting THC vape. The scarce thing is a supplier who will tell you which SKU to drop. We have been shipping THC vape products long enough to know that the honest answer is usually a shorter list, and that is the answer we give.

The replacement policy is deliberately simple: report within seven days of delivery with photos and the batch code, and we replace or credit at the next shipment. We do not argue about a defect we can see in a photograph.

Every account gets a named contact who has actually seen the product. Being passed between three people to answer one question about a coil resistance is the fastest way to lose a buyer, so we do not organise support that way.

Batch consistency and why it matters

Flavour drift between batches is the quiet killer of repeat orders. We retain a sealed reference sample from every run so a complaint six weeks later can be compared against what actually left the building.

Cosmetic grading is written down, not argued about. Minor scuffs inside the tolerance band are accepted; anything that would make a customer put the unit back on the shelf is rejected. Your staff should never have to explain a finish defect to a paying customer.

Compliance without the last-minute scramble

If you sell into a market that requires child-resistant packaging, say so at quotation stage. Retrofitting a CR closure onto a finished bottle design usually means a new mould and a four week delay.

Advertising rules are stricter than product rules in most markets. Claims about cessation, health or comparative performance should stay off packaging and off your product pages unless your legal team has signed them off.

• Cartons drop-tested and pallet-counted for clean freight
• Reference sample retained from every batch
• Seven-day defect reporting with replace-or-credit
• Private label files archived for future rebrands
• Mixed SKU cartons to spread first-order risk
• Consolidated or split shipping, quoted both ways

Shipping without surprises

If you dropship, we can label cartons to your format and omit our documentation from the outer box. It is a small operational detail that decides whether your customer sees a supplier or a partner.

Transit times move with the season. Book space early for Q4 and around Chinese New Year, when factory output pauses for two to three weeks and freight rates tighten at the same time.

Specification summary

The detail above is what we hold ourselves to on every shipment, including the small ones. It is also the list we will walk through with you before the first order.

Frequently asked

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